Safeguarding

Our commitment

AAC works with students, young people, patients and survivors. Some of them are vulnerable, and all of them are trusting us. We take that seriously.

Nobody should be harmed, exploited, pressured or made to feel unsafe through contact with this organisation. That applies to our advocates, our coordinators, our volunteers and everyone we serve.

What we expect of everyone in AAC

Treat people with dignity. Never use your position to obtain money, favours, or a personal relationship from someone you are supporting.

Never share a patient's or survivor's information, photograph or story without their clear, informed and freely given permission — and honour it if they change their mind later.

Never give medical advice you are not qualified to give, and never discourage anyone from seeking professional care.

Consent and photography

We photograph our events, and we ask permission from identifiable people before we publish their image. Anyone can decline without any effect on the support or service they receive, and anyone can ask us to take a photograph down afterwards.

We do not publish photographs of patients in clinical or distressing situations to illustrate general points.

Raising a concern

If something has happened that worries you — about a coordinator, an advocate, a volunteer or anyone acting in our name — write to contact@aaci.ngo and mark it urgent. Concerns are taken to the board.

You can raise a concern about someone senior to you, and about someone we would rather not hear a concern about. That is exactly what this route is for.

If someone is in immediate danger, contact your local emergency services first. We are not an emergency service.